The symbol PBX systems normally stands for Private branch exchange. It is normally a private telephone network which is used in a company. The people who are using the PBX phone systems are able to communicate. People are able to communicate within the organization and also to the people of the outside world. Communication is made possible by using the different channels available in the PBX that include a voice over the IP and the Analog. The Analog or the ISDN, the voice over the IP can be used as the communication channel in the PBX.
This PBX system allows one to have more phones, than the physical phone lines. This normally allows free calls between the people who are using this system. There are also some special characteristics that include the transfers, voice mails, and ACD call queues.
This systems can be available in virtual solutions, or hosted. There are some that can be used as ones one hardware which are in-house solutions. The PBX phone system are usually much more flexible than proprietary systems. This is because they are using the open standards and also interfaces. There are modern phones which are made with the standard hardware, that is cheaper and also it is easily replaced using the closed system.
When one switches to a PBX system there are many benefits that one enjoys. The benefits include it offers centralized control, a PBX system normally offers a Receptionist feature this feature allows all the calls that are coming in to your company’s many phones to be accessed by one number. Instead of giving out a lot of numbers in an advertisement you can give out only one. One can just list down one number, this is possible while using the PBX system.
There is automation in a PBX. An institution does not need to necessarily employ a receptionist so as to answer the many calls. It works in such a way that there is an auto attendant who directs you to dial a particular number.
A PBX system also is available in a PBX system. It normally has so many features that are not possible while just using a standard phone. If you are invited to another meeting while waiting for an important call in another office. If the phone rings several times and it is not answered the PBX system allows the phone to be directed to another phone that you can answer at where you are.
There is also variable access as the PBX system normally comes with a system that allows one to have maximum control in the control in the company. There is different access in the different extensions while using the PBX control. There is also cost monitoring the PBX system keeps logs of all the incoming and also all the outgoing calls, this allows you know the number of calls your business received within a given period.